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(Last Updated On: September 17, 2020)

At times, non-malicious emails tend to get marked as a spam message, so Microsoft is planning on allowing Office 365 users to look at and ask for the release of emails that have been automatically quarantined by the Exchange Online Protection (EOP) filtering stack.

Exchange Online Protection is a cloud-based filtering service which the company made to look for and quarantine spam and email along with malicious attachments so that it does not get left in the user’s Exchange Online inbox.

The company elaborated on its soon to come Office 365 ATP Request Release workflow, saying:

“We’ve added a way for end-users to triage quarantined phish messages. We understand that managing false positives is important to ensuring an email is delivered appropriately, and in the past, end-users weren’t granted access to the quarantine to view messages. We’ve introduced an option to grant end-users read-only access to the quarantine to view quarantined messages and request that an admin release messages to the inbox.”

This month, Microsoft has plans of coming out with a new Office 365 ATP Request Release workflow and it will be available to all customers in general along with an Advanced Threat Protection plan in all Office 365 environments.

The company will also soon upgrade Office 365 ATP Threat Explorer’s capabilities to differentiate between malicious, phishing and spam emails starting in Q4 this year.

The software giant also has plans of giving companies the ability to let emails that include malicious URLs or attachments to end up in their employee’s mailboxes to run training sessions or simulations via Office 365’s new Tenant Allow/Block list portal.

For Microsoft, fighting against phishing and spam is very important and by letting users go through their own blocked phishing emails, the company will be able to upgrade its ability to decipher if the emails EOP automatically blocks real messages.


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