Tata Power to leverage Microsoft Kaizala for improved customer communication!


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(Last Updated On: September 11, 2019)

India’s largest integrated power utility, Tata Power, has been following up with their ‘customer first’ philosophy by releasing a mobile-based service along with Microsoft, for their Mumbai customers.

The mobile-based service is called, Microsoft Kaizala and is a chat-based communication and data management tool that offers transparency and quality-oriented services. This is the first by any power utility in India.

Microsoft Kaizala aims to limit the gap between employees, workforce and their customers. It plans to connect and coordinate with the complete value chain, enabling Tata Power, to include field employees, vendors, partners and customers, regardless of where they are. Paying electricity bills using Microsoft Kaizala, makes it a lot easier for consumers as they also receive notifications and alerts that relate to meter readings, discounts, dues and disconnection updates.

Mr. Praveer Sinha, CEO & Managing Director, Tata Power, said, “We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the overall customer experience of the company’s customer-centric services.”

Tata Power will continue to put out other communication modules which let users view and download their electricity bills at any point of the month or year, depending on demand with the new app. Payment and statement of the account can also be downloaded and viewed in the app. Feedback and concerns can also be shared back to Tata Power, along with other features that will be available to users soon. Microsoft Kaizala is free to download from the Apple App Store, as well as the Google Play Store, and using the customer’s mobile numbers to log in.


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