A new shopping tool in order to help shoppers find what they’re looking for, regarding product and price has been released for Walmart employees.
At over 5,000 stores nationwide, employees will now be able to use “Ask Sam”, which is a voice assistant app which will help bring up store maps, search for prices, look for products as well as receive real-time emergency alerts.
In 2019, the app had been created by Sam’s Club, “was designed as an additional way to help associates find the answers they need to do their jobs more effectively and better serve customers,” Walmart’s executive vice president and chief product officer, Meng Chee, said in a statement.
The app will not be available on the Walmart app for shoppers, which the retailer merged with its Walmart Grocery app in order to let consumers shop for products for different departments. Shoppers will be able to research store maps in the app and can also scan for the prices of the items.
The “Ask Sam” app has also been used to share information regarding the coronavirus with staff, Chee said.
“In addition to guidance from their managers, having access to the answers and information they need at their fingertips gives associates confidence as well as more time on the floor with customers,” Chee said.
The employee app also has an emergency feature where managers can send alerts to employees “during high-stress situations.”
“The safety and well-being of our associates and customers is our number one priority,” Chee said. “The Emergency Alert Button is one of the many steps we’ve taken to enhance our safety measures.”
Image by: Walmart
Image: Walmart store exterior